Privacy Policy

This Privacy Policy explains how MoveHelper (“MoveHelper”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website and service. We are committed to handling your information fairly, transparently, and securely.

1. Who we are

MoveHelper is a service that helps users notify organisations of a change of address when moving home. For the purposes of data protection law, we are the data controller of the personal information described in this policy.

‍Contact email: support@movehelper.co.uk
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Legal entity: Billing Better Limited

2. What information we collect

We only collect information that is necessary to provide the service. This may include:

- Information you provide
- Your name
- Your current and previous address
- Your moving date
- Your email address
- Details of organisations you want to notify
- Information collected automatically
- IP address
- Browser and device information
- Usage data (such as pages visited)

This helps us keep the service secure and improve how it works.

3. How we use your information

We use your information to:

- Submit change-of-address notifications on your behalf
- Provide guidance or confirmations related to your move
- Communicate with you about your request
- Improve and maintain the service
- Meet legal and regulatory requirements
- We do not use your data for unrelated purposes.

4. Legal basis for processing

Under UK data protection law, we process your data because:

- It is necessary to provide the service you request
- It is in our legitimate interests to operate and improve the service

We are required to comply with legal obligations. Where consent is required, we will ask for it clearly.

5. Sharing your information

We may share your information with:

- Organisations you choose so they can update your address.
- Service providers
- Trusted third parties who help us operate the service, such as: Hosting providers, Analytics services, Technical support providers. These providers are required to keep your information secure and only use it for agreed purposes.
- Trusted third party service providers who offer a service relevant to your home move.

6. Third-party organisations

When we submit address updates, your data is handled by the organisations you select. Each organisation is responsible for:
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- How they process your data
- Their own privacy practices

You should refer to their privacy policies for more information.

7. How long we keep your data

We only keep your personal data for as long as necessary to:

- Complete your request
- Provide support
- Meet legal or regulatory requirements

After this, your data is securely deleted or anonymised.

8. Your rights

You have the right to:

- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Request data portability

To exercise your rights, contact us using the details above.

9. Keeping your data secure

We use appropriate technical and organisational measures to protect your data, including:

- Secure systems and access controls
- Encryption where appropriate
- Regular security reviews

No system is completely secure, but we take reasonable steps to protect your information.

10. Cookies and analytics

We use cookies and similar technologies to:

- Make the website work properly
- Understand how the service is used
- You can control cookies through your browser settings.

11. Changes to this policy

We may update this Privacy Policy from time to time. If changes are significant, we will take reasonable steps to inform users. The latest version will always be available on our website.

12. Contact us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

‍Email: support@movehelper.co.uk
Company: Billing Better Limited